Last Updated: August 21, 2025
Our Service Model
Medifia provides a digital platform that connects dental professionals (“Practitioners”) with clinic owners (“Hosts”) to facilitate the booking of professional clinic spaces. Our service delivery process covers two key stages: the electronic confirmation of your booking and the physical fulfillment of the service at the Host’s clinic.
Stage 1: Electronic Confirmation
This is the immediate delivery of your booking details upon successful payment.
- Instant Delivery: Your booking is confirmed instantly and delivered electronically.
- Delivery Methods: You will receive your confirmation in two ways:
- Email: A detailed confirmation email is sent to the address linked to your Medifia account.
- Platform Dashboard: A permanent record of your booking is stored and accessible at all times in the “My Bookings” section of your account.
- Confirmation Content: Your confirmation includes all essential information: a unique Booking ID, the names of the Host and Practitioner, the clinic’s full address, the precise date and time of the booking, and a payment summary.
If you do not receive your confirmation email within 15 minutes, please first check your spam folder and then your Medifia dashboard.
Stage 2: Service Fulfillment
This stage refers to the actual, on-site use of the booked Clinic Space. A successful service delivery relies on the mutual responsibilities of both the Host and the Practitioner.
Host’s Delivery Responsibilities:
The Host is responsible for delivering the service as described in their listing. This includes:
- Access: Providing timely access to the Clinic Space at the start of the booked session.
- Readiness: Ensuring the clinic is clean, hygienic, and professionally prepared for the Practitioner’s use.
- Functionality: Guaranteeing that all equipment and amenities mentioned in the listing are present and in good working order.
- Accuracy: Fulfilling all promises made in the listing description.
Practitioner’s Responsibilities:
The Practitioner is responsible for being prepared to receive the service. This includes:
- Punctuality: Arriving at the clinic at the scheduled time.
- Verification: Having the booking confirmation details available (e.g., on their phone).
- Compliance: Adhering to the Host’s established clinic protocols and our platform’s Terms and Conditions.
Service Delivery Issues
If the service is not delivered as promised (e.g., the clinic is inaccessible, unclean, or equipment is non-functional), please take the following steps:
- Document the Issue: If it is safe to do so, take clear photos or videos of the problem.
- Contact the Host: Attempt to contact the Host immediately using the contact details provided in the booking confirmation to resolve the issue directly.
- Notify Medifia: If the issue cannot be resolved with the Host, you must contact Medifia Support within 4 hours of the booking start time.
Medifia will investigate the dispute based on evidence provided by both parties. Resolution may include a partial or full refund, booking credit, or other actions as outlined in our Cancellation and Refunds Policy and Terms and Conditions.
Contact Us
For any issues related to service delivery or to report a problem with a booking, please contact our support team immediately.
- Email: support@medifia.com